Terms & Conditions

Article 1 – Definitions

For the purposes of these Terms & Conditions, the following definitions apply:

Cooling-Off Period: The period during which the customer may exercise their right of withdrawal.

Customer: Any natural person acting for purposes outside their trade, business, or profession who enters into a distance agreement with the Merchant.

Day: A calendar day.

Ongoing Agreement: A distance agreement relating to a series of products and/or services where the delivery and/or purchase obligations are spread over time.

Durable Medium: Any tool that enables the Customer or the Merchant to store information addressed personally to them in a way that allows future access and unchanged reproduction of the stored information.

Right of Withdrawal: The Customer's right to cancel the distance agreement within the Cooling-Off Period.

Merchant: The natural or legal person offering products and/or services to Customers through distance selling.

Distance Agreement: An agreement concluded between the Merchant and the Customer within an organized system for distance selling, using one or more means of distance communication up to and including the conclusion of the agreement.

Means of Distance Communication: Any method that enables an agreement to be concluded without the Customer and the Merchant being physically present together.

Terms & Conditions: These Terms & Conditions of the Merchant.

Article 2 – Applicability

These Terms & Conditions apply to every offer made by the Merchant and to every distance agreement and order concluded between the Merchant and the Customer.

Before a distance agreement is concluded, these Terms & Conditions will be made available to the Customer. Where this is not reasonably possible, the Merchant will indicate how the Terms & Conditions may be reviewed and will provide them free of charge upon request.

If the agreement is concluded electronically, these Terms & Conditions may also be provided electronically in a manner that allows the Customer to store them on a durable medium.

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. Any invalid provision shall be replaced by a valid provision that most closely reflects the original intent.

Situations not specifically addressed in these Terms & Conditions shall be interpreted in accordance with their spirit and purpose.

Article 3 – Offers

All offers made by the Merchant are non-binding and may be modified or withdrawn at any time.

The Merchant will make every reasonable effort to ensure that product descriptions, images, specifications, and pricing are accurate. However, minor variations, typographical errors, or obvious mistakes do not bind the Merchant.

Product images are provided for illustrative purposes only. Actual colours and appearance may vary depending on your device settings and display.

Each offer clearly states:

  • The product price;

  • Shipping costs, if applicable;

  • Accepted payment methods;

  • Delivery arrangements;

  • Whether the Right of Withdrawal applies;

  • The period during which the offer remains valid, where applicable; and

  • Any additional information required for the Customer to make an informed purchasing decision.

Article 4 – The Agreement

The agreement becomes effective once the Customer accepts the offer and satisfies the applicable conditions.

For orders placed electronically, the Merchant will promptly confirm receipt of the order by email. Until such confirmation has been sent, the Customer may cancel the order.

The Merchant reserves the right to refuse an order or impose additional conditions where there are reasonable grounds to do so, including suspected fraud, payment issues, or product availability.

The Merchant will provide the Customer with the following information, either in writing or in a durable electronic format:

  • Contact details for customer support;

  • Information regarding the Right of Withdrawal;

  • Warranty information, where applicable;

  • Instructions regarding returns and cancellations; and

  • Any other information required under applicable consumer protection laws.

All agreements are subject to product availability.

Article 5 – Right of Withdrawal

Customers have the right to cancel their purchase within 30 days of receiving their order, without providing a reason.

The withdrawal period begins on the day after the Customer, or a third party designated by the Customer (other than the carrier), receives the product.

During the withdrawal period, the Customer must handle the product and its packaging with reasonable care. The product may only be unpacked or used to the extent necessary to determine its nature, characteristics, and fit.

To exercise the right of withdrawal, the Customer must notify the Merchant in writing by email within the 30-day withdrawal period. After notifying the Merchant, the Customer must return the product within 30 days.

The Customer is responsible for providing proof that the returned item was shipped on time, such as a tracking number or shipping receipt.

If the Customer does not notify the Merchant within the withdrawal period or fails to return the product within the required timeframe, the purchase will be considered final.

Article 6 – Return Shipping Costs & Refunds

Unless otherwise agreed, Customers are responsible for the cost of returning items when exercising their right of withdrawal.

Once the returned item has been received and inspected, or sufficient proof of return shipment has been provided, the Merchant will issue a refund using the original payment method within 30 days.

Original shipping charges are non-refundable unless otherwise required by applicable consumer protection laws.

Article 7 – Exclusions to the Right of Withdrawal

The right of withdrawal does not apply to products that:

  • Have been custom-made or personalized to the Customer's specifications;

  • Are clearly intended for personal use;

  • Cannot be returned due to their nature;

  • Are perishable or have a limited shelf life;

  • Are subject to price fluctuations beyond the Merchant's control;

  • Consist of newspapers, magazines, or periodicals;

  • Include sealed audio, video, or software products that have been unsealed after delivery;

  • Include sealed hygiene or personal care products that have been opened after delivery.

Where permitted by applicable law, the right of withdrawal may also not apply to certain services that have already begun with the Customer's prior consent or that are provided on a specific date or within a specified period.

Article 8 – Pricing

All prices displayed on the Website are listed in the applicable currency and are subject to change without prior notice.

Price changes will not affect orders that have already been confirmed by the Merchant.

Although every effort is made to ensure pricing accuracy, the Merchant reserves the right to correct typographical errors, pricing mistakes, or obvious inaccuracies. If an incorrect price has been displayed, the Customer will be notified before the order is processed and may choose to proceed at the correct price or cancel the order.

Unless otherwise stated, applicable taxes and shipping costs will be calculated and displayed during checkout.

The Merchant is not liable for errors resulting from typographical or technical mistakes.

Article 9 – Merchant Information

Business Name: Jasmine Commerce

Business Address: [Your Business Address]

Email: info@ivyandrose-canmore.com

Business Registration Number: [Business Registration Number]

Tax Registration Number (if applicable): [GST/HST Number]

Article 10 – Product Conformity & Warranty

The Merchant warrants that all products conform to the agreement, the product description, and the reasonable standards of quality and usability that Customers may expect.

This warranty does not affect any statutory rights available to Customers under applicable consumer protection laws.

If a product is defective or the wrong item has been delivered, the Customer must notify the Merchant within 30 days of receiving the order.

Returned products must be in their original condition and, where reasonably possible, in their original packaging.

The warranty does not apply if:

  • The product has been altered, repaired, or modified by the Customer or a third party;

  • The product has been misused, neglected, or damaged through improper handling;

  • Damage results from failure to follow the provided care or usage instructions;

  • The defect results from normal wear and tear or external causes beyond the Merchant's control.

Article 11 – Delivery & Fulfilment

The Merchant will process all orders with reasonable care and dispatch them as quickly as possible.

Orders will be delivered to the shipping address provided by the Customer during checkout.

If a delay occurs or an order cannot be fulfilled in whole or in part, the Customer will be notified as soon as reasonably possible. Where appropriate, the Customer may cancel the order and receive a full refund.

If a product is unavailable after an order has been placed, the Merchant may offer a comparable replacement product. The Customer is under no obligation to accept a replacement.

Risk of loss or damage to the products passes to the Customer upon successful delivery to the shipping address provided, unless otherwise required by applicable law.

Article 12 – Ongoing Agreements

Where applicable, Customers may terminate ongoing agreements in accordance with the terms specified in the agreement and any applicable consumer protection laws.

Fixed-term agreements will automatically end upon the expiry of the agreed term unless otherwise stated.

If an agreement is renewed or extended, the Customer will be informed of the applicable renewal terms before the renewal takes effect.

Customers may cancel recurring agreements using the same method by which they originally entered into the agreement, unless otherwise permitted by law.

Nothing in this Article limits any cancellation rights granted under applicable consumer protection legislation.

Article 13 – Payment

Unless otherwise agreed, payment must be completed using one of the payment methods offered during checkout.

The Customer is responsible for ensuring that all payment information provided is accurate and up to date.

If payment is declined or cannot be processed, the Merchant reserves the right to suspend or cancel the order until payment has been successfully completed.

The Merchant may take reasonable steps to prevent fraudulent transactions and reserves the right to refuse or cancel any order suspected of fraud or unauthorized activity.

Article 14 – Complaints

Customer satisfaction is important to us.

If you have a complaint regarding a product or our services, please contact our Customer Support team at info@ivyandrose-canmore.com.

Complaints should be submitted as soon as reasonably possible after the issue has been identified and should include a clear description of the problem.

We aim to acknowledge all complaints promptly and will make every reasonable effort to provide a response within 30 days.

If additional time is required to investigate your complaint, we will notify you and keep you informed of our progress.

Article 15 – Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction in which the Merchant is established, unless mandatory consumer protection laws require otherwise.

Any disputes arising out of or relating to these Terms & Conditions shall be submitted to the courts having jurisdiction under applicable law.

Nothing in these Terms & Conditions limits any rights granted to consumers under mandatory consumer protection legislation.

Article 16 – Payment Information & Regulatory Compliance

To comply with applicable tax, anti-fraud, and payment processing regulations, the Merchant and its payment service providers may collect, process, and retain transaction information where required by law.

Customer payment information is handled securely and in accordance with our Privacy Policy and all applicable privacy and data protection legislation.

Where required by law, certain payment data may be shared with authorized government authorities or regulatory bodies.