Frequently Asked Questions

What is the estimated delivery time for my order?

At Ivy & Rose, we work directly with our trusted suppliers to offer premium products at exceptional prices.

Orders are processed within 1–3 business days, and the estimated delivery time is 4–12 business days.

Overall, you can expect your order to arrive within approximately 5–15 business days (Monday–Friday, excluding public holidays).

What should I do if I haven't received my order?

If your order hasn't arrived within the estimated delivery timeframe, please don't worry. Occasionally, shipments may experience unexpected delays due to high demand or carrier issues.

If your order is overdue, please contact us at info@ivyandrose-canmore.com, and our Customer Support team will be happy to investigate your shipment.

How do I return an item?

To start a return, simply contact our Customer Support team at info@ivyandrose-canmore.com.

Please include:

  • Your full name

  • Your order number (for example, #1234)

  • The reason for your return

Our team will provide you with the return instructions and the appropriate return address.

Who pays for return shipping?

Return shipping costs are the responsibility of the customer unless otherwise required by applicable consumer protection laws.

The cost of return shipping depends on the carrier you choose. Please contact your preferred shipping provider for current rates.

What are the return conditions?

You may return your order within 30 days of receiving it.

To qualify for a refund, the item must:

  • Be returned within the 30-day return period.

  • Be unused and in its original condition.

  • Include all original packaging, tags, and accessories whenever reasonably possible.

What payment methods do you accept?

We accept a variety of secure payment methods, including:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Shop Pay

  • Apple Pay

  • Google Pay

All available payment methods will be displayed during checkout. Every transaction is securely processed using encrypted payment technology.

I didn't receive my order confirmation email. What should I do?

If you haven't received your order confirmation email, please first check your spam or junk folder.

If you still can't find it, contact us at info@ivyandrose-canmore.com with your full name and the email address used to place your order. We'll be happy to assist you.

Can I cancel my order?

If you would like to cancel your order, please contact us as soon as possible at info@ivyandrose-canmore.com.

Please include:

  • Your full name

  • Your order number (for example, #1234)

  • The reason for your cancellation

If your order has not yet entered the shipping process, we will do our best to cancel it. Once an order has been shipped, it can no longer be cancelled, but it may be eligible for return in accordance with our Return Policy.