Return Policy
At Ivy & Rose, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
You have the right to return your order within 30 days of receiving it, without providing a reason.
Once you have notified us of your intention to return your order, you have an additional 30 days to send the item back to us.
Upon receiving and inspecting your returned item, we will issue a refund for the full purchase price, including any standard shipping charges paid at the time of purchase.
Return Shipping Costs
Customers are responsible for the cost of returning items to our return address. Return shipping costs vary depending on the shipping carrier you choose.
Return Conditions
To be eligible for a refund, returned items must:
- Be returned within the applicable return period.
- Include all original accessories, where applicable.
- Be returned in their original condition and packaging whenever reasonably possible.
How to Start a Return
To initiate a return, please contact our Customer Support team at:
Our team will provide you with return instructions and any additional information you may need.
Refunds will be processed within 30 days after your returned item has been received and inspected.