Privacy Policy

Ivy & Rose
Version 1.0
Last Updated: [22-07-2026]

At Ivy & Rose, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, contact us, or subscribe to our newsletter, we may collect personal information such as:

  • Your name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely by our payment providers)

  • Order history

  • IP address and device information

  • Website usage data collected through cookies and similar technologies

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders

  • Provide customer support

  • Respond to your questions and requests

  • Send order confirmations and shipping updates

  • Improve our website, products, and services

  • Prevent fraud and maintain website security

  • Send promotional emails and newsletters (only where permitted or with your consent)

We only collect information that is necessary to provide our services.

3. Communications

If you contact us by email or through our contact form, we may retain your correspondence in order to respond to your inquiry, improve our customer service, and maintain our business records.

4. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience and improve the performance of our website.

Cookies may be used to:

  • Remember your preferences

  • Keep your shopping cart active

  • Analyze website traffic and visitor behaviour

  • Measure the effectiveness of marketing campaigns

  • Improve website functionality

You may disable cookies through your browser settings; however, doing so may affect certain features of our website.

5. Sharing Your Information

We do not sell your personal information.

We may share your information only with trusted third-party service providers that help us operate our business, including:

  • Shopify

  • Payment processors

  • Shipping carriers

  • Email marketing providers

  • Analytics providers

  • Fraud prevention services

These providers may only use your information to perform services on our behalf and are required to protect your personal information.

We may also disclose information where required by applicable law or legal process.

6. Data Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

Although no method of transmission over the internet is completely secure, we strive to use commercially acceptable security measures to safeguard your information.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your personal information

  • Withdraw your consent where applicable

  • Opt out of marketing communications

To exercise any of these rights, please contact us using the details below.

9. Marketing Emails

If you subscribe to our newsletter, you may unsubscribe at any time by clicking the "Unsubscribe" link included in every marketing email or by contacting us directly.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.

The most recent version will always be posted on this page with the updated revision date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Ivy & Rose

Email: info@ivyandrose-canmore.com